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FAQ's

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We're here to help you get the most from your Slappa's Thongs. See some common questions and answers by using the search feature or browsing through our topics below. If you can't find the information you're looking for send us an email and we'll respond as soon as we can.

What is your return policy?

Slappa’s Thongs will attempt to replace any defective thongs (subject to availability) or refund you for defective thongs (including reasonable shipping costs) provided that the return is arranged by emailing info@slappasthongs.com.au, is returned to Slappa’s Thongs with proof of purchase within 14 days of date of receipt of purchase, they must be in the original condition you received them, including all packaging and labelling and must not have been worn.

If your Slappa’s Thongs shrink within 14 days due being left in a car, out in the hot sun or tent we will replace, but not refund. All associated shipping costs (return and resend) are to be paid by you, the purchaser, and proof of purchased within 14 days of the date of receipt must be provided.

It is recommended all returns be sent via trackable or registered post as we do not accept responsibility for lost items.

What is your exchange policy?

Exchange of unworn Slappa’s as a result of ordering the incorrect size is possible [subject to stock availability] providing the following:

  • Slappa’s Thongs need to be returned with proof of purchase within 14 days* of the date of receipt of purchase.
  • They must be in the original condition you received them and must not have been worn.
  • All original materials must be returned, including all packaging and labelling.
  • All associated shipping costs [return and resend] are to be paid by you, the purchaser.

*December Returns Policy: To encourage gift giving each year and to ensure our customer’s convenience when dealing with Australia Post at its busiest time we are pleased to offer an extended 30 day return policy for all orders placed in the month of December.

If a shipping error has been made by Slappa’s Thongs and the wrong size or colour has been supplied, Slappa’s Thongs will cover all shipping costs associated with the exchange and replacement of goods. Slappa’s Thongs will still require proof of purchase within 14 days of the date of receipt of purchase, the thongs must be in the original condition you received them, you must return all materials including all packaging and labelling and the thongs must not have been worn.

I returned my thongs, have you received them?

Returns can take 7- 10 business days to reach our Dispatch team.

Once received, your request will be processed within 1-3 business days.

For refunds, please note that your financial institution may need 3-5 days to clear the funds back into your account.

How long should I expect my Slappa’s thongs to last?

Our expected life span for Slappa’s can be anywhere from 6 months to 6 years it depends very much on which part of the country you’re in and what kind of surfaces you’re walking on, also how often you wear them and how they are stored and cleaned.

How do I keep my Slappa’s thongs clean?

Slappa’s Thongs can be cleaned with a wet cloth, in the shower and in a cold washing machine.

What shouldn’t I do with my Slappa’s thongs?
  • Go rock climbing or walk on very jagged materials.
  • Leave them in a hot car, tent or in direct sunlight for long periods
How durable are Slappa’s thongs?

EVA is a very durable and flexible material which makes Slappa’s Thongs quite strong and long-lasting.

What should I do if my Slappa’s get stuck in mud or sand?

It is best to take your foot out of the thongs and then pull the thong out with your hands from the sole, not the toe piece. This is so you don’t weaken or put pressure on the toe piece.

Can Slappa’s thongs shrink?

Yes, they can! And that’s why it’s extremely important that you NEVER leave your Slappa’s in direct sunlight or in a hot car, closed hot tent or high temperature area for long periods of time.

Can I update my shipping address after I have ordered?

We process and pack your order as fast as possible. Your delivery address can only be changed by us as long as your order has not been shipped. To change your delivery address, contact us by emailing us on: slappasthongs@gmail.com

Once you have received a notification that the parcel has been shipped, it might still be possible to change the delivery address as long as tracking does not state delivered. For Australia Post deliveries: by creating an account with Australia Post through myPost you can redirect the parcel to a new address.

How do I cancel my order?

To cancel an order, simply email us on info@slappasthongs.com.au. Alternatively, you can phone us on 08 8942 1292.

If the order has already been dispatched you can send the items back to us within 14 days for a full refund less any applicable postage costs.

Do you ship Slappa’s outside of Australia?

Yes, International orders are available. Shipping can be calculated once you have added your purchase to the cart. Click on ‘calculate shipping’ button and indicate your country, state or postcode. All orders are posted airmail. Delivery may take from 7-30 days for international postage for addresses outside Australia, depending on your location.

How can I track my order?

We aim to dispatch your Slappa’s Thongs on the same day the order is placed, however, please allow up to 48hrs for processing your order prior to shipping.

Orders are shipped on business days only (Monday – Friday, excluding public holidays within Australia).

Once your order is lodged, your tracking number will be emailed to you by Australia Post advising a parcel is coming from Darwin. Be sure to check your junk/ spam folder in case it lands there!

You can enter your Tracking ID on the Aus Post website here: https://auspost.com.au/mypost/track/#/search

Do you offer any other styles or only thongs?

We do get asked often to make other styles. Currently we are so busy with our thongs that we only offer the one style.

We do have lots of customers who buy Slappa’s Thongs when they normally can’t wear this style; our thongs are made from EVA foam which is very soft between the toes and doesn’t cause friction like rubber thongs which can cause rubbing.

What if the colour I want isn’t available in my size?

If your size doesn’t appear in the options on your preferred colour or if the size is disabled (out of stock) it means that we don’t have that colour/size combination available.

We don’t currently allow backorders of products but you are welcome to send us an email letting us know which colour and size you weren’t able to buy and we’ll add this to our list of requests for the next production.

Please note we aren’t always able to produce every size and colour combination, but we appreciate you letting us know what there is demand for.

Will you be phasing out the ‘Original’ Slappa’s?

Yes the moulds for the Originals are too old now which is why we upgraded to the new moulds and higher quality material. We will continue to sell Original Slappa’s until we run out of stock; they are available in limited colours and sizes.

What is the difference between the ‘Originals’ and the ‘Essentials’ Slappa’s?

Our new and improved 'Essentials' range of Slappa’s were released in November 2018 and are slightly longer around the toes and a tiny bit wider allowing us to fit even more people into Slappa’s. We have made sure these adjustments only affect the shape of the thongs not the size though so you can continue to order the same size as before.

Another improvement we made was to the actual EVA material; Slappa’s are now much softer to start with, they don’t feel as tight, and they mould to your feet almost instantly!

I’ve purchased Slappa’s before but can’t remember what size I am?

If you bought your last pair online simply email us: slappasthongs@gmail.com with your first name, last name and email address and we’ll let you know what size you ordered previously.

If you purchased from a stockist we aren’t able to look up your past orders via our system but one trick is to use a wet cloth to wipe over the circle with the size in it on the bottom of your Slappa’s; it will help the numbers appear even if they’ve been faded away.

What is the best way to work out my correct size?

To ensure your Slappa’s Thongs ‘fit like a glove’ we recommend that you download our size chart.

The alternative method is to measure your existing thongs from the Big Toe to the middle of the back of the heel or to where the heel of your foot sits in the thongs (see image below). Our sizes are listed in cms on the website. Please also take the time to read our Terms and Conditions prior to placing your order.

Can I buy a gift card/voucher?

Yes, you sure can! Our gift vouchers can be purchased directly off our website. A digital copy of the voucher with a unique coupon code will be sent to you once your order has been processed.

I have a coupon code, how do I apply it?

If you have a coupon code you can enter it during checkout. Simply select all the products you’d like to purchase and ‘Add Them To Cart’ then in the top right of the screen hover over the Cart icon and select ‘Checkout’. The very top of the Checkout Screen is a button that looks like this:

Enter the coupon code and click ‘Apply Coupon’.

Why was my payment declined or showed an error message?

Please double check the credit card number and expiration date on your card. Remember we only accept Visa, MasterCard, secure payment, PayPal and Afterpay (min $50 spend).

If your card details are correct check the name on your order matches the name on your bank card/account; we have had instances in the past where some Banks require the name on the order to be the same name as on the payment method so this may be worth checking (eg. If you are using your husband/wife’s card ensure you have their name not yours as the Billing Name)

If you have tried a few times to process the payment you may need to refresh your page or clear your cache.

If you are trying to checkout using Afterpay and it is declined please read the information and follow the steps on their troubleshooting page.

How do I create a Paypal account?

PayPal is a payment method for online purchases enabling buyers and purchasers to send and receive money online. One advantage of using PayPal is that it offers faster, safer and easier checkouts and promises to protect customers from revealing their credit card information to the merchant.

They also offer free returns and exchanges (up to a certain amount per year).

What kind of conditions might Slappa’s thongs help with?

Slappa’s Thongs are not orthotics and we never claim that they can cure or even ease any health condition. However we have many chemists, podiatrists, chiropractors and physiotherapists that both recommend and stock Slappa’s Thongs.

In our most recent Customer Survey we asked feedback on what our Customers felt Slappa’s Thongs had helped with and received the following responses;

  • Plantar Fasciitis
  • Ankle, Heel and Foot Pain
  • Back Pain
  • Diabetic Neuropathy
  • Morton’s Neuroma
  • Heel Spurs
  • Corns
  • Knee pain
  • Alignment
  • Numbness in feet caused by surgery or Chemotherapy
How durable are Slappa’s thongs?

EVA is a very durable and flexible material which makes Slappa’s Thongs quite strong and long-lasting.

Do they make your feet sweat?

Some people’s feet tend to sweat more than others; if you do have a problem with sweaty feet then be sure to keep your Slappa’s clean and avoid wearing any kind of foot oils, lotions or creams.

Top Reasons To Buy Slappa’s Thongs

Here are just some of the reasons we hear from our happy customers why they love their Slappa’s;

  • They are super comfortable
  • Great for those who suffer from Plantar Fasciitis
  • Work well for people who require orthotic footwear or orthotic friendly shoes
  • Great arch support
  • Moulds to your foot shape
  • They don’t make your feet get smelly
  • They don’t have seams that rub and give you blisters
  • You can walk for miles in them
  • Relaxes sore and tired feet
  • Protects your posture
  • Good life span
  • Great selection of colours
  • Extremely lightweight and durable
  • Perfect for footwear when pregnant
My new Slappa’s seem smaller than my old Slappa’s of the same size?

If you’ve just received a brand-new pair of Slappa’s and they seem to be a little smaller than your older pair rest assured this is perfectly normal. Since Slappa’s mould to your feet your old pair will have, over time, pushed out around your feet making them look wider and longer.

The best way to help them mould quickly is to leave them in the sun for 10 – 15 minutes then wear them around. You can also wear them in the shower so the hot water can soften the EVA foam and help mould to your feet. If they’re still feeling quite tight after moulding in the shower a few times you can try wearing them around the house with socks this should help the straps stretch also

I am not sure the size I ordered is correct for me?

If you have any doubts about whether your Slappa’s are a correct fit please send through photos of them on your feet showing the back of the heels, front looking down at toes and side profile showing the arch to: info@slappasthongs.com.au

What is the best way to mould Slappa’s thongs to my feet?

When your Slappa’s first arrive they may take some time to mould to your feet and become comfy. This is because podiatrists and chiropractors recommend that they start firm for better support.

To help your Slappa’s mould to your feet quickly and easily simply keep wearing them in the shower, until soften to your liking; the hot water will soften the EVA foam and loosen the toe piece and straps. You can also leave them in direct sunlight for 10 – 15 minutes then wear them around.

If you have any issues or questions about moulding please send us an email.

I lost my instruction manual. Can I get another copy?

You sure can! Click here to view/download a digital copy

How long will it take for my Thong’s to arrive?

Australian orders

We aim to dispatch your Slappa’s Thongs on the same day the order is placed, however, please allow up to 48hrs for processing your order prior to shipping. Orders are shipped on business days only, being Monday-Friday, excluding public holidays within Australia. Most deliveries will be delivered in Australia within 2-7 days.

Deliveries will be sent via trackable receipted delivery by Australia Post.

International orders

International orders are available. Shipping can be calculated once you have added your purchase to the cart. Click on ‘calculate shipping’ button and indicate your country, state or postcode. All orders are posted airmail. Delivery may take from 7-30 days for international postage for addresses outside Australia, depending on your location.

What shipping options are available?

Slappa’s Thongs offers two shipping options;

Parcel Post – $6.50
Express Post – $10

As we are located in Darwin parcel post can take anywhere from 7 – 10 business days to arrive. Express Post delivery is within 2-3 business days anywhere in Australia. We also offer FREE Express Post shipping for all orders over $100 so why not get a pair for the whole family!

Do you have kids sizes?

Our sizing starts from Size 34, so kids from about the age of 6 can wear Slappa’s Thongs.

What sizes do Slappa’s thongs come in?

Slappa’s Thongs are available in;

  • European Sizes 34 – 47
  • Australian Sizes 4 – 15

They are unisex to suit both women and men. Simply refer to our official Slappa's Thongs sizing chart. These can also be converted to UK & US sizes.

What payment methods do you accept?

Visa, Mastercard, secure payment, PayPal and Afterpay (min $50 spend).

How can I purchase Slappa’s thongs?

All orders are subject to availability. Slappa’s Thongs can be purchased in the following ways:

  1. Online at www.slappasthongs.com.au via the secure PayPal, secure AfterPay or secure Braintree NAB Transact credit card facility
  2. By emailing us at: info@slappasthongs.com.au to arrange delivery and payment
  3. By calling us between the hours of 9am – 5pm (ACST) on (08) 8942 1292 or 0438 520 898
Why are Slappa’s thongs so comfortable?
Can anyone wear Slappa’s thongs?

Absolutely! You don't have to suffer from foot pain or any other medical conditions or problems with your feet to benefit from Slappa's awesome thong design. They're also suitable for every age from kids to the elderly.

Our sizing starts from Size 34 and kids from about the age of 6 can wear Slappa’s and you can continue wearing them right up until 106; in fact, Slappa's Thongs are much safer than regular thongs for older people as they fit snug, mould their foot shape and reduce the risk of tripping over.

Why are they called “Slappa’s Thongs”?

When founder Denise Dunn was first rolling the product out in 2010 she asked all her family and friends to come up with and vote on a name; "Slappa's Thongs" was one of the suggestions and everyone laughed but at the same time… loved it! The name has stuck, and the thongs have been known as "Slappa's" ever since.

Where are Slappa’s thongs made?

Slappa's Thongs are made in China as Australia has no manufacturers that are capable of closed cell foam injection. Slappa's Thongs are committed to ensuring that all our thongs are made to high standards and meet all Australian requirements. We visit our manufacturers on a regular basis to ensure quality standards of production and human rights are being met.

Is Slappa’s thongs an Australian company?

Yes! Slappa's are proudly owned and operated in Australia with our headquarters in Darwin. We're a family run business that started at the Mindil Beach Sunset Markets in 2010.

How are Slappa’s Thongs made?

Slappa's are made using a process called 'Closed Cell Foam Injection'. During this process, EVA foam is injected into closed cell moulds. This means that each thong is a single solid piece with no plug to pull out or seams to rub your foot wrong. It is also what gives every pair of Slappa's Thongs its own unique and individual look.

What are Slappa’s Thongs made of?

Slappa's Thongs are made of a foam called EVA or Ethylene Vinyl Acetate. This is actually the same material mouthguards are made out of which is why they mould and protect your feet so well.

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