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FAQ's

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We're here to help you get the most from your Slappa's Thongs. See some common questions and answers by using the search feature or browsing through our topics below. If you can't find the information you're looking for send us an email and we'll respond as soon as we can.

What is your return policy?

Slappa’s Thongs will attempt to replace any defective thongs (subject to availability) or refund you for defective thongs (including reasonable shipping costs) provided that the return is arranged by emailing info@slappasthongs.com.au, is returned to Slappa’s Thongs with proof of purchase within 14 days of date of receipt of purchase, they must be in the original condition you received them, including all packaging and labelling and must not have been worn.

If your Slappa’s Thongs shrink within 14 days due being left in a car, out in the hot sun or tent we will replace, but not refund. All associated shipping costs (return and resend) are to be paid by you, the purchaser, and proof of purchased within 14 days of the date of receipt must be provided.

It is recommended all returns be sent via trackable or registered post as we do not accept responsibility for lost items.

What is your exchange policy?

Exchange of unworn Slappa’s as a result of ordering the incorrect size is possible [subject to stock availability] providing the following:

  • Slappa’s Thongs need to be returned with proof of purchase within 14 days* of the date of receipt of purchase.
  • They must be in the original condition you received them and must not have been worn.
  • All original materials must be returned, including all packaging and labelling.
  • All associated shipping costs [return and resend] are to be paid by you, the purchaser.

*December Returns Policy: To encourage gift giving each year and to ensure our customer’s convenience when dealing with Australia Post at its busiest time we are pleased to offer an extended 30 day return policy for all orders placed in the month of December.

If a shipping error has been made by Slappa’s Thongs and the wrong size or colour has been supplied, Slappa’s Thongs will cover all shipping costs associated with the exchange and replacement of goods. Slappa’s Thongs will still require proof of purchase within 14 days of the date of receipt of purchase, the thongs must be in the original condition you received them, you must return all materials including all packaging and labelling and the thongs must not have been worn.

I returned my thongs, have you received them?

Returns can take 7- 10 business days to reach our Dispatch team.

Once received, your request will be processed within 1-3 business days.

For refunds, please note that your financial institution may need 3-5 days to clear the funds back into your account.

My new Slappa’s seem smaller than my old Slappa’s of the same size?

If you’ve just received a brand-new pair of Slappa’s and they seem to be a little smaller than your older pair rest assured this is perfectly normal. Since Slappa’s mould to your feet your old pair will have, over time, pushed out around your feet making them look wider and longer.

The best way to help them mould quickly is to leave them in the sun for 10 – 15 minutes then wear them around. You can also wear them in the shower so the hot water can soften the EVA foam and help mould to your feet. If they’re still feeling quite tight after moulding in the shower a few times you can try wearing them around the house with socks this should help the straps stretch also

I am not sure the size I ordered is correct for me?

If you have any doubts about whether your Slappa’s are a correct fit please send through photos of them on your feet showing the back of the heels, front looking down at toes and side profile showing the arch to: info@slappasthongs.com.au

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